FAQ

1. What services does The AI Guy offer?

We specialize in custom AI-powered automation solutions for businesses. Our services include AI agents integrated into websites and social media platforms such as Facebook Messenger and Instagram to handle customer service, lead generation, appointment booking, and more. Each AI agent is custom-built and trained specifically for your business.

2. How is your AI automation different from generic chatbots?

Unlike generic chatbots, our AI agents are tailored to your business data and workflows. This means they provide personalized, accurate, and relevant responses that truly reflect your brand voice and operational needs.

3. Which platforms can your AI automation be integrated with?

We integrate AI agents into websites and social media platforms such as Facebook Messenger and Instagram — all working in unison. This creates a seamless customer experience across multiple channels with a single dashboard for easy management.

4. What kinds of tasks can the AI automation handle?

Our AI automation can manage common Q&A and customer service inquiries, capture leads, schedule appointments directly from chat, provide order status and product information, and much more. We continuously enhance functionality based on your business goals.

5. Do I need technical expertise to use your AI automation?

No technical expertise is required. We handle the entire setup, customization, and training of your AI agent. After launch, you get access to an intuitive dashboard to monitor conversations, update FAQs, and manage leads easily.

6. How do you ensure data privacy and security?

We follow strict security protocols to protect your business and customer data. Our solutions comply with industry standards, and your data is used solely to improve your AI agent’s performance.

7. Can I update or add new information to the AI automation?

Yes! You can easily update your AI agent’s knowledge base through the dashboard. Additionally, if a question arises that the AI cannot answer, it can forward the query to you for review, and the answer can be added for future use.

8. What packages or pricing options do you offer?

We offer tiered packages ranging from basic Q&A automation to advanced solutions that include lead generation, calendar integration, and multi-platform syncing. Contact us for a personalized quote based on your needs.

9. How long does it take to set up a custom AI automation?

Setup times vary depending on the complexity and integration needs, but typically it takes between 1 to 3 weeks from initial consultation to launch.

10. Do you provide ongoing support after deployment?

Absolutely! We offer different levels of ongoing support, maintenance, and optimization services depending on your package requests to ensure your AI automation performs optimally as your business grows.

11. Can the AI automation handle appointment bookings directly?

Yes. Our advanced packages include calendar integration that allows customers to book appointments or services directly through the AI automation.

12. Will the AI automation work for any industry?

Our AI solutions are highly customizable and suitable for a wide range of industries including retail, service providers, hospitality, education, and more. We are actively working toward supporting HIPAA-compliant industries such as healthcare providers, medical billing, and mental health services in the near future.

13. How does the AI automation help increase sales or leads?

By providing instant, personalized engagement 24/7, the AI automation captures leads, answers questions promptly, and reduces wait times — all of which boost customer satisfaction and conversion rates.

14. What if the AI automation doesn’t understand a customer’s question?

If the AI encounters an unfamiliar question, it can escalate it to a live team member or notify you via email. You can then provide an answer which the AI will learn for future interactions.

15. Can I see analytics or reports on AI automation interactions?

Yes, our platform provides detailed analytics and reports showing conversation volumes, customer sentiment, lead capture rates, and more to help you make data-driven decisions.

16. How do I get started with The AI Guy services?

Getting started is easy! Simply contact us to schedule an initial consultation. We’ll discuss your business needs, goals, and the scope of automation you want. From there, we’ll develop a custom plan and timeline for your AI automation deployment.

17. Can I customize the chatbot’s tone and style of communication?

Yes! Your AI agent’s tone, language style, and personality can be customized to align with your brand voice — whether professional, friendly, casual, or formal.

18. What if I want to change or add new features after launch?

We offer flexible plans and ongoing support, so you can request new features, integrations, or updates anytime. Just reach out to our support team and we’ll assist with your enhancements.

19. Will the AI automation work alongside my existing software or CRM?

Yes, our solutions are designed to integrate smoothly with many popular CRMs, booking systems, and other software platforms. Let us know what you use, and we’ll ensure compatibility.

20. How accurate is the AI automation in understanding customer inquiries?

Our AI agents use advanced natural language processing and are trained specifically on your business data, ensuring a high level of accuracy. Accuracy improves over time as the AI learns from interactions and your input.

21. What happens if the AI automation system goes down or is unavailable?

We have monitoring and alert systems in place to ensure high uptime. In the unlikely event of downtime, our support team will respond promptly to restore service and keep you updated.

22. Can the AI automation handle multiple languages?

Currently, our AI agents primarily support English, but we are working on expanding multilingual capabilities. Contact us to discuss specific language needs.

23. How is customer data handled and stored?

Customer data is encrypted and securely stored in compliance with industry standards. We do not share your data.

24. Can the AI automation generate reports on customer interactions?

Yes, detailed reports are available showing conversation trends, frequently asked questions, customer satisfaction metrics, and lead generation performance.

25. Is there a trial period or demo available before committing?

We offer demos to showcase our AI automation capabilities tailored to your business. Contact us to schedule a demo and see how it can work for you.

26. How do I train the AI agent with my business-specific information?

We work with you to gather FAQs, product/service details, and other relevant content to train your AI agent. You can also update the knowledge base anytime via the dashboard.

27. What if I want to switch or upgrade my package later?

Switching or upgrading your package is straightforward. Contact our team to discuss your evolving needs, and we’ll recommend the best plan and manage the transition smoothly.

28. Are there any limits on the number of customer interactions?

Package limits vary by plan. Higher-tier packages allow for more interactions and advanced features. We can tailor limits based on your expected volume.

29. How does The AI Guy stay updated with AI advancements?

We continuously update our platform and AI models with the latest innovations to ensure your automation remains effective and competitive.

30. Can The AI Guy assist with marketing automation beyond chatbots?

Yes! We are constantly upgrading our automation solutions with future features like email follow-ups, appointment reminders, and other marketing workflows tailored to your business.